Episode library

Episodes

Each episode includes practical operator tools and cited sources.

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Production Up, Collections Down

Production climbing while cash stalls is usually not a production problem. It is the widening gap between what the practice produced, what adjustments stripped out, and what still has not cleared from insurance or patient balances.

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Drill & Bill — The Tariff Squeeze Dentists Can't Ignore

The White House's April 2025 tariff order added a 10 percent baseline duty on imports, with higher country-specific rates to follow. For an independent practice, that means one more cost shock landing on top of supplies you were already buying every week.

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Virtual Credit Card Fees: The Skim Hiding in Your Insurance Payments

Some dental plans still reimburse by virtual credit card, which forces the practice to run its own claim payment through card rails and give up a processing fee on money it already earned. That is a real revenue leak because the faster payment method is not the same thing as the cheaper one.

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Fire Your Worst PPO Plan (Not All of Them)

Most dentists have never ranked the PPO plans they accept — they just stay in-network with everyone because dropping any of them feels risky. That habit hides the practice's single biggest invisible revenue cut: the contractual write-off, the gap between your full fee and what a plan actually pays before revenue is ever reported.

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Dental Embezzlement — The One Job You Can Never Let One Person Do

Most dentists try to prevent embezzlement by hiring people they like and trusting them — and then hand one person the entire money path: posting payments and adjustments in the practice-management software, making the deposit, and reconciling the bank. That single point of control is the most common way a practice gets robbed, and it usually isn't the new hire. It's the loyal, long-tenured right hand you trust so completely you stopped looking. Trust is not a control.

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Dental Credentialing Start Date: Why an Associate's First Day Is Not Their In-Network Date

A new associate’s first day is a staffing date, not automatically an in-network scheduling date. When a practice treats a signed offer or a submitted application as proof of participation, the front desk can schedule against an assumption instead of the relevant payer and product’s actual status. That creates an avoidable operating mess: the associate may be ready to join the team, while the payer effective date is still unknown. The remedy is not a universal credentialing countdown. It is one clear status record for every provider, payer, and product.

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